Terms and conditions
Last updated: 19 October 2026
This is a translation. If it differs from the Dutch text, the Dutch text applies. Nederlands
These terms apply to BackSound Stream: the pre-order, the subscription, the player and the equipment we supply with it. Where your own agreement says something different, that agreement prevails.
1. Who we are
BackSound Stream is a service of Backsound B.V., Snelliusweg 65, 6827 DG Arnhem, the Netherlands, Chamber of Commerce number 99370328. Reach us at info@backsound.nl and +31 88 4259888.
2. For businesses only
BackSound Stream is only for businesses and organisations, for use in their business premises. By taking out a subscription you declare that you act for your trade or business. Consumer rules, such as the 14-day cooling-off period, therefore do not apply.
3. What the service is
We supply music for business use: a player, access to the catalogue and the features that come with your package. You play the music in your own business premises.
Which features belong to which package is set out on the pricing page. We may add and improve features; if we remove something essential to your package, we will say so in advance and you may cancel as of the date the change takes effect.
4. The pre-order
A pre-order is a place in the queue, not a subscription. Nothing is charged and you are not committed to anything.
What a pre-order does do:
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we contact you as soon as your player is ready;
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you join the first rollout, in order of registration;
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for the location of your pre-order, if it was placed before 2 November 2026: a 3-day free trial, then a yearly subscription with 2 months off the first yearly invoice.
5. If the launch moves
We are aiming for 2 November 2026. If that slips, we will tell you and your place in the queue stays; you may also withdraw your pre-order free of charge. A pre-order does not entitle you to delivery on a particular date.
6. Trying it out
You can try any new location for 3 days, including the location of your pre-order. After that we make the first invoice, or earlier if you press "Activate now". After the trial the location only plays once that invoice is paid or once you have given a direct debit mandate.
7. Subscription, renewal and cancellation
The subscription runs per location; you choose monthly or yearly. The location of your pre-order is yearly.
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Monthly: you can always cancel. The month already invoiced plays out; after that we invoice nothing more.
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Yearly: after a year the subscription is renewed for another year automatically. You can cancel until one month before the renewal date at the latest; the year already paid for then plays out. If you cancel later, it is renewed once more for a year and stops after that.
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Switching from yearly to monthly follows the same notice period.
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If you cancel before the first invoice, we invoice nothing.
We refund nothing: you use the service until the end of the period paid for. Only cancelling stops the invoicing; removing or switching off a location is not a cancellation.
You cancel in My account, or by calling or WhatsApping us on +31 88 425 9888. You always get a confirmation by e-mail with the end date, and until that date you can withdraw the cancellation.
As a service we send a reminder before a yearly subscription is renewed; if it does not arrive, the notice period does not change.
STREAM PRO + PC has a separate, signed agreement.
8. Prices and payment
All amounts are exclusive of VAT. Dutch customers pay 21% VAT; for business customers outside the Netherlands, VAT is reverse-charged.
We invoice monthly or yearly, as you choose when signing up; yearly is cheaper. Payment is by direct debit or through the payment link on the invoice.
If an invoice is not paid 3 days after its due date, the music stops at that location until it is paid; if a direct debit is reversed, we first try once more. Stopping or cancelling does not release you from paying. If payment still does not arrive, we may hand the claim over for collection; the collection costs are then for your account.
We may adjust prices annually. We announce an increase at least a month in advance; you may then cancel as of the effective date.
9. Buma/Stemra and Sena are NOT included
Any business that plays music to the public also needs a public performance licence from Buma/Stemra and Sena. You arrange that yourself via mijnlicentie.nl and it is separate from your subscription — with us and with any other provider.
Our subscription covers the right to stream the music commercially. It does not cover your performance licence, and we are not liable for the consequences of not having one.
10. How you may use the music
The music is for your own business premises. You may not:
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retransmit, broadcast or make the music available online;
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make recordings or copy files outside the player;
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share your account with another business or location;
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use the player on more playback points than your package allows.
11. Equipment
If you buy equipment from us — a touchscreen, speakers or an amplifier, for instance — it is yours once paid for. The usual manufacturer's warranty applies to all equipment.
The music computer in the STREAM PRO + PC plan is not bought: it belongs to the subscription and remains ours for as long as it runs. We replace it with a faster one every three years. Once the subscription has run for five years, the music computer becomes yours at no extra cost. If you cancel sooner, the music computer comes back to us.
On-site installation is a separate, one-off item; the amount is on the pricing page. You can reschedule an appointment free of charge up to 24 hours beforehand.
12. Availability and maintenance
We do our best to keep the service running, but cannot guarantee uninterrupted availability. The player keeps playing if the internet drops.
We announce planned maintenance in advance and schedule it outside opening hours wherever we can.
13. Liability
If something goes wrong that we are liable for, our liability is limited to what you paid for the service in the preceding twelve months.
We are not liable for consequential loss, such as lost revenue. These limits do not apply in the case of intent or deliberate recklessness on our part.
14. Your data
How we handle your data is set out in our privacy statement.
15. Changes to these terms
We may amend these terms. We announce changes to your disadvantage at least a month in advance; you may then cancel as of the effective date. The date at the top of this page shows when the text last changed.
16. Governing law
Dutch law applies to these terms. Disputes go to the Gelderland district court, unless the law designates another court.
If you have a complaint, raise it with us first at info@backsound.nl. In practice that resolves almost everything.